MANILA – Cebu Pacific on Sunday stated shoppers who can be affected by the federal government’s 2-week restriction on non-essential air journey can both rebook their flights, retailer the equal quantity in a journey fund for future use, or refund the price of the ticket.
The federal government job drive accountable for checking the unfold of COVID-19 stated on Sunday ordered further quarantine restrictions on Metro Manila and positioned a number of adjoining provinces below a stricter quarantine classification.
Among the many new restrictions adopted by the Inter Company Job Power on Rising Infectious Ailments is a 2-week ban on non-essential journey into and out of Metro Manila and adjoining areas.
Cebu Pacific stated that regardless of these restrictions, it’ll proceed to function its flight schedule as deliberate for the following three days.
However the airline additionally stated passengers who want to postpone their flights and people touring for non-essential causes, could rebook their flights at no further price.
“A minimal fare distinction could apply,” Cebu Pacific added.
Affected shoppers can also retailer the quantity in a digital Cebu Pacific pockets legitimate for 2 years and use this to both guide a brand new flight or pay for add-ons corresponding to baggage allowance, seat choice, and many others.
Shoppers can also select to refund the price of the ticket, Cebu Pacific stated. However the airline additionally warned that “as a result of excessive quantity of requests, the method could take as much as 7 months from date of request.”
The corporate additionally suggested shoppers to test the real-time standing of flights on its web site earlier than continuing to the airport.
“We’ll present updates on flights from March 25 to April 4 within the coming days as extra info turns into obtainable. For different questions or considerations, passengers could ship a message by way of Charlie the chatbot on the Cebu Pacific web site, or by way of CEB’s official Fb and Twitter accounts,” the corporate stated.
Airways have been hit laborious by the restrictions imposed to curb the unfold of COVID-19. A number of have been compelled to retrench tons of of employees as air journey demand cratered.